Insurance & Payments
Insurance
• We accept BCBS, UHC, Aetna, Ambetter and Humana. We do not accept Cigna or Medicare. You may also pay out of pocket.
• Payment is your responsibility, regardless of insurance coverage. Filing claims is a courtesy and does not eliminate financial responsibility for non-covered services. As a courtesy, we will submit claims and supporting notes up to two times. After that, patients are responsible for following up directly with their insurance company.
• Insurance is a contract between you and your insurance provider. We are not a party to that contract and have no authority over coverage decisions. This includes deductibles, non-covered services, co-insurance, secondary insurance, coordination of benefits, pre-existing conditions, and “reasonable and customary” charges. Any questions or complaints regarding your coverage should be directed to your insurance carrier.
• Please provide your current insurance card at least 24 hours before your appointment. If coverage cannot be confirmed in time, you’ll be responsible for the full cost of the visit.
•Coverage decisions are ultimately made by your insurance company and may change at any time—including determinations about visit frequency.
• We are contracted with most insurance plans. If you are not insured by a plan we are contracted with, payment in full is expected at the time of service. Co-payments, coinsurance, and deductibles are due at the time of service. Payments can be made by VISA, MasterCard, Discover, American Express, or cash.
• Please be aware that some or all of the services you receive may be non-covered or not considered necessary by your insurer. Payment for services of this nature will be required at the time of service.
•If coverage cannot be confirmed in time, you’ll be responsible for the full cost of the visit. Any overpayment will be credited back once the claim is processed. You’re always welcome to reschedule until verification is complete.
• Referrals are your responsibility. This includes obtaining them prior to visits, tracking visit limits, and monitoring expiration dates.
• We do not have access to real-time usage, shared visit limits, or services received elsewhere (such as PT or other chiropractic care). Please inform us if you are seeing other physical medicine providers.
• Beginning February 1, 2026, you may have to pay out of pocket for adjustments performed after a chiro, acu, or massage session. To see if your insurance covers this charge, please contact your insurance and ask if the following codes will be covered on the SAME AREA OF THE BODY on the SAME DAY:
• 97140 - manual therapy
• 98941 - manipulation
• 97014 - electrical stim
• 97010 - heat
• 97110 - therapy exercise
Accidents & Injury
• We do not bill Worker’s Compensation, motor vehicle insurance, or Personal Injury claims.
• Please disclose any accidents upfront. We cannot support documentation requests for incidents we were not informed about at the time of care.
• We’re happy to provide receipts and medical records for you to share with your attorney or care team. There may be a cost for multiple records and if they need to be notarized.
Late Cancellations & No-Shows
• Please make every effort to cancel or reschedule 24 hours before your appointment. You can do so by contacting us via text or email.
• We allow a 15-minute grace period for appointments. If you arrive more than 15 minutes late, we’re unable to provide the specialized, high-quality care you deserve while respecting the time of patients scheduled after you. In this case, your appointment will be rescheduled and a $35 late fee will apply.